All jobsApply now
Technical Support Engineer
Jama Software
Remote (US West Coast) - Portland, OR HQ · RemoteFull-time
Job details
Job type
Full-time
Work setting
Remote
Location
Remote (US West Coast) - Portland, OR HQ
Posted
Posted last month
Full job description
Jama Software (Portland, OR-based) seeks a Technical Support Engineer to resolve complex technical issues for customers using its requirements management platform across cloud and self-hosted environments.
- Investigate logs, APIs, configurations and system behavior
- Handle support tickets, customer screen shares, self-hosted installations, upgrades and migrations
- Collaborate with support, customer success, product and engineering teams
Remote West Coast US role; includes planned weekend support and on-call rotations.
Qualifications
- Bachelor's degree in computer science or related field
- Experience with Kubernetes and KOTS technology
Requirements
- 2+ years supporting Java-based web applications
- 2+ years using Linux command line for log parsing and system configuration
- 2+ years troubleshooting firewalls and proxies
- 2+ years working with REST APIs
- 2+ years supporting SaaS products or web applications
- Experience with containerization technologies (Docker, Kubernetes)
TechSoftware
Ready to apply?
Apply on the company siteYou’ll be taken to an external site to complete your application.