Media & Entertainment Technical Enablement Specialist

Media & Entertainment Technical Enablement Specialist

Position Overview

Customer Success is looking for a Media & Entertainment Technical Enablement Specialist to join the Customer Reliability & Advocacy Team. This role will be responsible for designing and delivering enablement & awareness programs & content. The objective of the role is to resolve or prevent customer questions or concerns that arise from product or feature launches.

Responsibilities

• Work with peers in the Customer Reliability organization to help create tools, resources, and training to innovate training and enablement for CTS

• Collaborate with CTS ORT core team, customer reliability peers, and product teams to assess the customer impact of a product or feature launch

• Engage in creating enablement and awareness materials, such as articles, Message Maps, PowerPoints, training videos, etc

• Create, update, deliver enablement training content for our Internal Support organization

• Design and deliver continued education to empower the Support teams to stay current on customer workflows and use of AI tools

• Work with Support Management to prepare for and deliver new hire training and onboarding, follow-up training, and webinars

• Participation or facilitation of support enablement projects as needed

• Contribute to a culture and framework of innovation and excellence...