Principal Program Manager, Customer Success

Agility Robotics

Salem, OR (or Pittsburgh, PA) · RemoteFull-time$170,000 – $221,000 / yearly

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Job details

Pay

$170,000 – $221,000 / yearly

Job type

Full-time

Work setting

Remote / Hybrid

Location

Salem, OR (or Pittsburgh, PA)

Posted

Posted last month

Full job description

Agility Robotics is seeking a leader to manage complex customer deployments of Digit humanoid robots end-to-end, from initial engagement through production operations. This principal-level role coordinates cross-functional teams and owns customer outcomes while setting the standard for program management excellence across the team.

Key responsibilities:

Own complex Customer Acceleration Programs from kickoff through deployment, acceptance testing, and sustained operations
Drive cross-functional execution by identifying blockers and holding engineering, quality, operations, and commercial partners accountable
Establish customer-facing preparation standards ensuring the team tracks all commitments, risks, and developments
Build and maintain customer relationships through transparency, follow-through, and data-driven communication
Manage full program lifecycle including scope alignment, milestone definition, resource coordination, and risk management
Define and track delivery KPIs reflecting customer outcomes (throughput, uptime, acceptance gates)
Identify systemic issues affecting multiple programs and escalate for resolution

Qualifications

Early-stage or scaling company experience building process infrastructure while delivering for customers
Background in humanoid robotics, mobile robotics, or multi-system warehouse/manufacturing integration
History coaching or developing program managers formally or by example
Comfort operating in ambiguity with incomplete data and concurrent crises

Requirements

10+ years program management experience, with minimum 5 years managing complex hardware + software deployments at customer sites
Direct experience with robotics, automation, warehouse/logistics technology, or comparable electromechanical systems in production environments
Demonstrated track record delivering programs through challenges, not just coordinating internal plans
Full lifecycle fluency: solution design, feature development, site readiness, commissioning, acceptance testing, field support, and operations
Ability to translate technical complexity into clear, honest, data-driven customer communications
Experience holding cross-functional teams accountable without direct authority
Proficiency with program tools (Jira, Smartsheet, Confluence, or equivalents)
Willingness to travel to customer sites up to 30% of the time

Robotics

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